FAQ

Do you offer discounts or promotions?

Yes, we frequently run promotions and offer discounts to our customers. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

How do I apply a discount code to my order?

Applying a discount code to your order is simple! Follow these easy steps to enjoy your savings: Simply add Items to Your Cart and proceed to checkout. On the checkout page, you will see a field labeled "Discount Code," "Promo Code," or "Coupon Code." Enter your code in the designated field. Make sure to type it exactly as it appears, without any spaces or extra characters. Click the "Apply" button next to the discount code field. If the code is valid, you will see the discount applied to your order total immediately. Continue with the checkout process by entering your shipping information, choosing your preferred shipping method, and selecting your payment method. Then, click "Place Order" or "Complete Purchase" to finalize your order.

Why isn't my discount code working?

If you're having trouble applying your discount code, here are a few common issues to check: Code Accuracy: Make sure you've entered the code exactly as it appears, without extra spaces. Expiration Date: Verify that the discount code hasn’t expired. Eligibility: Check the terms and conditions of the discount code to ensure your order meets the requirements (e.g., minimum purchase amount, specific products). One-Time Use: Some discount codes can only be used once. Make sure you haven’t already used the code.

Can I use multiple discount codes on one order?

Typically, only one discount code can be applied per order. If you have multiple codes, choose the one that offers the best savings for your purchase.

If you continue to experience issues with your discount code or have any other questions, please contact our customer support team for assistance. We're here to help you get the best deals on your HaileyCat Apparel!

How do I place an order?

Placing an order with HaileyCat Apparel is simple: Browse our website and add your desired items to your shopping cart. Click on the shopping cart icon at the top right corner of the page. Review your cart and click “Proceed to Checkout.” Enter your shipping information and select your payment method. Confirm your order details and click “Place Order.”

Can I make changes to my order after it has been placed?

Once an order is placed, we start processing it immediately to ensure timely delivery. Therefore, changes to orders are generally not possible. If you need to make a change, please contact our customer support team as soon as possible, and we will do our best to assist you.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Shop Pay, PayPal, and other secure payment methods. Also, HaileyCat Gift cards. 

Is my payment information secure?

Yes, your payment information is secure with us. We use industry-standard encryption and security protocols to protect your data during the checkout process. Your payment details are processed securely, and we do not store sensitive payment information on our servers.

Can I use multiple payment methods for one order?

Currently, we only support the use of one payment method per order. However, you can combine a HaileyCat Gift Card with another payment method if needed.

How long does shipping take?

Shipping times vary depending on your location and selected shipping method. Please visit our Shipping & Processing Times

Do you offer international shipping?

We appreciate your interest in our products! While we don't currently offer international shipping, we're actively exploring options to expand our reach in the future. Rest assured, we're working on making our tee shirts available worldwide. Thank you for your patience and understanding as we continue to grow.

Do you offer free shipping?

Yes! You receive free standard shipping on all orders over $100. It is our gift to you for being a valued customer.

How much does shipping cost?

Shipping costs are calculated at checkout based on your selected shipping method and delivery location. For orders over one hundred dollars, we offer free standard shipping within the United States. 

Can I change my shipping address after placing an order? If you need to change your shipping address, please contact our customer support team as soon as possible. While we cannot guarantee changes once an order has been processed, we will do our best to accommodate your request.

How can I track my order?

Thank you for your recent purchase! To track your order, simply refer to the confirmation email we sent you after your purchase. In that email, you’ll find a tracking number and a link to our shipment tracking portal. Click on the link or enter the tracking number on our website to stay updated on the status of your delivery. If you have any questions or need further assistance, feel free to reach out to our customer service team. We’re here to help.

If your order has not arrived within the estimated delivery time, please: Check the tracking information provided in your shipping confirmation email. Contact the shipping carrier for more details on the status of your shipment. If you still need assistance, contact our customer support team with your order number, and we will help resolve the issue.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unworn and unwashed items with original tags and labels attached within 30 days of the purchase date for a full refund or exchange. Please see our Refunds and Returns page for more details on returns, refunds and exchanges. 

What should I do if there is a problem with my order?

If you encounter any issues with your order, such as missing items, incorrect items, or damaged products, please contact our customer support team within 7 days of receiving your order. Provide your order number and a description of the issue, and we will work quickly to resolve it.

Can I return or exchange a custom order?

Custom orders are made specifically for you and therefore are not eligible for returns or exchanges unless there is a defect or error on our part. If you receive a custom item that is defective or incorrect, please contact our customer support team, and we will resolve the issue promptly.

Do I have to pay for return shipping?

For most returns, customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely. Unfortunately, we cannot refund shipping charges. Thank you for your understanding and cooperation.

How will I receive my refund?

Refunds will be issued to your original payment method. If you used a gift card, the refund will be applied back to the gift card. Please allow up to 5 business days for the refund to appear in your account after we process it. Please note we cannot refund shipping charges.

Can I return a sale item?

Sale items are final sale and cannot be returned or exchanged. If your order is damaged or incorrect, please contact our customer support team for other options.

Do you offer custom tee shirts? 

Yes, we offer custom tee shirts and more! Simple click on the custom tab on the top of the page and follow the prompts. You may also contact our customer service team for more information on custom orders, including bulk discounts and personalized designs. 

How do I create a custom order for accessories, T-shirts, hoodies, etc. through your online portal?

Creating a custom order with HaileyCat Apparel is easy and fun! Follow these steps to bring your unique designs to life: Visit Our Customization Portal: Go to our website and click on the "Custom" tab in the main menu to access our online customization portal. Choose Your Product: Select the type of product you want to customize. We offer a variety of options including T-shirts, hoodies, accessories, and more. Click on your desired product to start designing. Upload Your Design: Click the "Upload" button to add your own design, artwork, or logo. Make sure your file meets our format requirements (e.g., PNG, JPEG) for the best results. Use Our Design Tools: If you don't have a pre-made design, use our online design tools to create one. You can add text, choose from a variety of fonts and colors, and incorporate graphics from our library. Use the customization options to adjust the size, position, and color of your design. Preview your custom item to ensure it looks perfect. Once you’re satisfied with your design, click "Add to Cart." You can repeat the process to create additional custom items.

Can I get help with my design?

Absolutely! Our talented design team is here to assist you. If you need help perfecting your design, you can reach out to us through the "Contact" section in the customization portal. For a small fee, our experts will work with you to turn your vision into a wearable masterpiece.

What formats do you accept for uploaded designs?

We accept the following formats for uploaded designs: PNG, JPEG, and SVG. For best results, ensure your files are high-resolution and have a transparent background if applicable.

Are there any design guidelines or restrictions?

Yes, we recommend keeping your designs within our specified guidelines to ensure the highest quality print. Avoid using copyrighted material unless you have permission. Also, make sure your design fits within the printable area of the selected product.

How long will it take to receive my custom order?

Custom orders typically take a little longer to process than standard items. You can expect your custom creation to be ready for shipping within 7-10 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.

How can I order in bulk?

For bulk orders, you can reach out to us directly through our online portal, via live chat on our website, or even by snail mail. We recommend using the form on our website for the quickest response. Just click on the "Custom" tab at the top of the screen, then select "Bulk Orders" to send us your message.

Do you offer discounts on bulk orders?

We offer special tiered pricing on bulk orders as well as custom bulk orders. For quotes and additional information, please contact us directly through our online portal.

How do I determine the right size for me?

To find your perfect size, please refer to our size chart available on each product page. The chart includes measurements for chest, waist, hips, and length. If you’re between sizes or need further assistance, feel free to contact our customer support team for personalized advice.

How should I care for my HaileyCat Apparel items?

Machine Wash Cold: Use cold water to prevent shrinking and color fading. Gentle Cycle: Wash on a gentle cycle to protect the fabric. Use Mild Detergent: Avoid harsh detergents and bleach. Turn Inside Out: Turn garments inside out before washing to protect the print. Tumble Dry Low: Use a low heat setting or air dry to prevent shrinking. Avoid Ironing on Print: If ironing is necessary, avoid direct contact with any printed areas.

How do I contact your customer service team?

You can reach our customer service team via chat, email at support@haileycat.com, or through our contact form on the website. We strive to respond to all inquiries within 24 hours during business days. You may also reach us by snail mail at:

HaileyCat Apparel

PO BOX 3948

Laguna Hills, CA 92654 

What are your online chat support hours?

Our live agents are happy to assist you during our regular business hours. Our regular business hours are:

Mon-Fri 8:00am to 5:00pm PST.

Sat 8:00am to 2:00pm PST.